What you can complain about

You can complain if you think that:

‘maladministration’ has taken place (for example, the application was not subject to the advertised process, or we have delayed or made mistakes in applying our procedures)
you were given incorrect advice or information
you have not been treated politely
you have been discriminated against or treated unfairly.

Your complaint is not valid if we turned down your application for funding, and it can be demonstrated that we applied our process correctly.

How to complain

In the first instance you should write a letter of complaint to the Clerk. Your letter should explain the nature of your complaint and provide the following details:

what happened
when it happened
who dealt with you
what you would like us to do to put things right

You will receive an acknowledgment of your complaint within three working days of receipt of the complaint. The Clerk will then investigate the complaint and aim to respond to you within two weeks.

If you are not satisfied with the response, or if the complaint relates to the Clerk, then you should write to the Chair of the Governors. The Chair of the Governors will acknowledge your complaint within one week and will aim to respond to you within one month.

Reconsideration of your application

If your complaint is upheld, then your grant application will only be reconsidered if:

The application was not processed correctly
It has been demonstrated that the office significantly misunderstood your application or ignored relevant information.

Contact details

The Clerk to the Governors
Newcomen Collett Educational Foundation
66 Newcomen Street
London SE1 1YT

Email: clerk@newcomencollett.org.uk


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